Customer Service

Shipping & Delivery

Outdoor Fire and Patio is dedicated to delivering product as soon as possible. In most cases, fire rings, poles and accessories are shipped within 3 to 5 business days. All automated remote systems, Tiki torches, RCM 1, RCM 2 and copper / stainless Steel bowls and concrete bowls may take up to 6 to 8 weeks. In many cases, damage to products (ie. dents, parts floating in container etc) were caused by shipping and NOT a warranty issue. Shipping issues will be handled by the freight company and Outdoor Fire and Patio. If customer returns any products to Outdoor Fire and Patio, the customer MUST apply damage insurance that meets the retail (MSRP) of the product being returned to cover any damages to product(s) being returned. If item is damaged due to shipping or is not a warranty repair or replacement as judged during the initial inspection by the customer, the customer needs to deny acceptance of product and contact Outdoor Fire and Patio immediately so we can correct damaged goods with freight company. We are committed to meeting regulatory standards, terms and agreements.

 
Privacy & Security

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

          What we collect

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@backyardblaze.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

Outdoor Fire and Patio offers a 30 day return policy with restrictions. All fire bowls, Inner Cylinder, and all packaged components, including AWIES Module, and Fire Ring are nonrefundable after production and/or delivery. Outdoor Fire and Patio will subject a 25% re-stocking fee of the retail cost (MSRP) even though the price quote may differ from invoice of purchase. All purchase values are to be based on the retail cost of any returned orders other than products listed that are excluded from returns, including:AWEIS 1, AWEIS 2, (All Weather Electronic Ignition System) Automated Tiki Torches, Copper or Stainless steel bowls or any custom burner bars or custom orders, Main Fire Feature consisting of the 36'' Main Fire Bowl and the 48" Main Fire Bowl as these are custom built. These products fall under limted warranty and will be assessed under those terms and conditions.There will also be an assessment charge of a $50 cancelation fee billed back to customer on any orders canceled after accepting invoiced order. All Refunds are completed Bi Monthly (Twice a month) on ending Friday per Calendar month. Orders to be returned must be returned in the original shipping container and in the original condition without the product being used or installed due to possible compromise of product integrity, electrical, valves, gas connections sealing of units, RCM1 & RCM2, tiki torches, copper bowls / stainless steel bowls. Returns will be voided if product has been determined used or installed by Outdoor Fire and Patio. Customer is responsible for all return shipping cost to original shipping location including fees and taxes. There is absolutely no return or refund on custom orders. All Concrete Fire Bowls are nonrefundable. Customer takes full responsibility of all concrete Bowls when they sign for delivery from the shipping agent. Outdoor Fire and Patio guarantees delivery of concrete bowls to be free from manufacture defects including cracks. Extended warranty plans available. If customer notices a damaged product it is his/her responsibility to NOT sign off on the delivery order and to contact our office immediately.

Outdoor Fire and Patio does not guarantee bowls will not crack due to use of fire, the terminology of fire bowls used does not depict that these bowls are designed for use with fire rather it is at your own risk to operate these bowls with fire. Outdoor Fire and Patio will not be liable for damages damages incurred from misuse. Spider web cracks may appear on concrete bowls due to weather changes from hot to cold. Spider web cracks do not constitute a warranty replacement. 

Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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